My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.
August 29, 2019
101 is an extremely competent supplier of mobility devices and offer great service and capable and polite technicians who respect my home when the come to service my stair- chairs. I have recommend them to friend and colleagues and will continue to do so. At a time when getting reliable repair service is just drudge work, it's a relief to know I can count on 101.to show up at the agreed-upon time and to complete the work quickly and efficiently.
Your employees go above and beyond to make working with Mobility 101 a pleasure. Andrew was awesome! The installation of our chair lift was easy and clean. I never had the feeling that we were trying to be "sold" more than we needed, but that everyone involved was trying to really help us out.
We had the stair lift installed for safety reasons.
The technician David was very curtious and professional.
The only glitch was that he attached the white extension cord to the middle of the natural stained wood base board. He should have attached it to the top of the base board against the white wall. I fixed it.
We had a great experience with 101 Mobility when looking for a new pool lift and sling. Everyone was knowledgeable, responsive and a pleasure to work with. The lift was installed in a timely matter and we are very pleased with the service we received, Thank you!
From the first contact people were professional and knowledgeable. Andrew was amazing and patient with all my questions. Instillation was great. Respectful to my home and very helpful with operation questions. Thank you!
From my first contact with 101 Mobility I was very impressed with the professionalism, courtesy, high standards, and efficiency demonstrated by everyone at this company. They scheduled a sales visit at my convenience which was comprehensive and well presented. No high pressure sales pitch. My stair lift was installed within a week and installation was quick and easy. I needed a seat height adjustment and they had 2 service techs out within 24 hours. Every person in this company is safety conscious and eager to help you with your individual needs. I HIGHLY recommend 101 Mobility for price and services.
Beautiful, efficient, trouble free chair that both my husband and I use multiple times per day. It’s been installed for one year and have not experienced any issues. When I extended warranty last week your representative was the original installer, clean, pleasant, knowledgeable and efficient. You have a fantastic company with superior customer service. Thank you
Clear and no-pressure sales talk. Installation on the day promised, with very respectful and courteous staff. This company does not outsource installation. Every person you deal with works for Mobility 101.
Joseph, our technician, did a great job repairing our stair lift. He was courteous and showed me what was fixed and how to do a simple tightening when the seat won't stay in the raised position.
With the stair lift, I can age in place. It's also helpful for sending the laundry basket up and downstairs.
The process of ordering was easy and was installed quickly since my husband was coming home from the hospital. Andrew, the representative was amazingly helpful. The installer was most helpful, polite and professional.
Salesman was very helpful, knowledgeable, well-informed and not high pressure. He seemed genuinely concerned about helping us find the right option for our situation. The installers were also knowledgeable, patient in explaining the function of the chair, professional and respectful of our home.
I like absolutely everything about your services and products. Every employee was professional, polite, kind, accommodating, and really cared about giving the customer service. I didn't believe a company like this existed because they were so honest and forthright. They truly were interested in ensuring every aspect of their services -- from the consultant to the scheduler to the installer. I would recommend them 200%! My hat's off to them for really caring about their customers and the service that they provide in critical times.
Very quick turn around time. Great customer service from Christine and Andrew. Services and installation were explained in detail that was understandable and alternatives were given. On Friday after 4:00 I was advised by the rehab center my mom was being released that Monday. I made a frantic call to 101 Mobility on Friday at 4:30 spoke with Christine and had an appointment that Monday with Andrew for the consultation and that Thursday it was installed.
The customer service has been amazing. The representative who came out to inform me about the company and products made me feel comfortable with the purchase I was making.
The technician who installed the product was neat and efficient and was able to fully explain the proper care and usage.
All in all I would very comfortably recommend 101 mobility if you find yourself in need of a stair lift or other mobility product.
The entire process was seamless. Andrew was knowledgeable, prompt and courteous and installation by Justin went without a hitch. We are very pleased with our experience with 101 Mobility and would highly recommend them.
Your representative was very knowledgeable about the stair lift and was able to answer all our questions. He was very friendly and polite. We are very happy with the stair lift. Glad we decided to buy from you guys.
The service was very professional and convenient, installation went very smooth and the team was very friendly and patient to answer all the question we had on the product after installation. The produce itself is working properly and as advertised.
No overselling, simple and straight-forward advise and recommendations. The sales and service teams were pleasant and very easy to work with. I appreciate the assistance and accommodations that were provided.
I greatly appreciated your direct responses, clarity, and accessibility.
The technician who came to my home was extremely professional and
did difficult work with such a positive attitude. I would recommend your
products and services with no reservations whatsoever.
My first encounter with your company was the website, and it was very informative.
My second encounter was with Andrew Weiss, and he was able to answer all of my questions in a non-sales-y way and he was delightful! When he visited with my parents and me at their home, he was cordial, patient and very informative.
The installation was completed by Tyler, another competent and respectful young man. He completed the work and then taught my parents their orientation lesson with kindness and patience.
My whole experience and that of my 86 and 87 year old parents was beyond my expectations! Thank you.
The stair lift does the job. From the first contact, the company representative, he arrived on time, carefully explain every detail regarding the stair lift, from manufacturing to intallation as well as pricing methods.
After agreeing to purchasing, it was installed on the date selected, and it's use was clearly demonstrated.
Since then it has made my wife's life a lot easier going up and down the stairs, it also gave me peace of mind, for her safety.
Professional work attitudes, friendly demeanor, considered the job unfinished until the clean up was done (the crew even used a vacuum cleaner on the outdoor deck, stairs and sidewalk...the wind would have cleared the drill dust soon but they vacuumed the area.
During the manufacture of the unit I was kept abreast of what was happening. Txt or emails to Vince were answered quickly...usually within a 2 hour time period or sooner.
The product is well built and looks like it will last for years. The problems I had at the beginning were solved to my satisfaction (1-Charger that was not designed for out side placement [waterproof box installed], 2-Chair continued to beep randomly [Cured with new charger])
Very pleased with chair's operation...it is definitely faster on the stairs than I am!
Salesman was quick to respond to my request. He was very knowledgeable and personable. Installation was quickly scheduled and performed professionally and expeditiously. Install technicians were also polite and personable and easy to deal with.
The unit runs smoothly and performs as advertised. The folding rail is easy to use and permits access to the front closet right at the bottom of the stairs.
After the one-week anniversary, we are pleased.
Your service was outstanding, Andrew made the process painless, and went out of his way to make sure I could see all of the products we talked about. The solutions were made to the home, not to pushing a product.
All personnel from the owner to contract installers personable and professional. Installation was done to my satisfaction. Response to service requests were timely. Bottom line, I am very glad I chose Mobility101.
Your staff has been a pleasure to work with, very supportive and caring. The chair has been wonderful and hasee allowed us to remain in our two story home. My husband uses it all the time. It keeps him safe.
I misread my account statement. I was upset, but got an immediate call and explanation. The equipment works great and both the man who came to explain my options and the man who installed the equipment were very professional and helpful.
All of your technicians are professional and are well-trained. Kurt was here when the parts for my chair came in. He seemed very slow and methodical at first, but I knew he was doing a good job. Frankly, things did not seem to work out; new parts were in, but the chair wasn't right. It took a bit, but with new batteries, everything fell in line. He had other appointments that day, but he stayed at my place until my chair was operational. That is so important to a disabled person. It's a bit scary when my chair left doesn't work. I cannot navigate the stairs. 101 Mobility has always come when I needed them, and known what to do. The technicians are courteous and understanding. I highly recommend their services.
Great service. Rented a single unit for 7 months and when we moved, we needed 2 short units. [FIRST NAME REMOVED] was able to allow some credits to be applied against a purchase. Orlando was prompt and courteous.
I purchased a refurbished model for $1799, agent came to home measure steps, was very honest did not try to sell me new stairlift, in fact he told that refurbished models will serve for a long time, they came following week install it in about 2 hours and brief me on operation, I highly recommend this company.
Very customer service oriented company. All personnel that I worked with to meet our ramp needs were very knowledgeable and responsive. Install went as planned and they worked to meet my date requirement. Having a rental option available was the exactly what we wanted as we do not expect our health condition to be long-term. They were able to give me an idea of cost with my first call and their estimate was within $200 of the final price. A great customer experience from a company that practices "old time" customer service from yesteryear. Try them you will not be disappointed!
I was most impressed by the courteous language and tome of the personnel with whom I
spoke and also the very friendly way the technician handled hjimslelf . he was friendly but not
pushy or overly aggressive. Professional is the best way tp describe him.
Service was great!! You worked me in very last minute and were able to get our van back up and running within a few hours. It was very important to us, since our van is my special need son’s primary source of transportation.
Everyone is extremely helpful and understanding of the immediate needs I had. they were available to answer as many questions as I had and offered several options making it affordable within my budget.
The product is very sturdy. The service men who came to install the chair lift had great knowledge of the product and were quite efficient. When I had a problem with the product, the repair men know how to fix the problem.