My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.
June 16, 2019
The manufacturer's warranty period is longer than the competition which means that they are confident in the robustness of their product and installation.
Clear and no-pressure sales talk. Installation on the day promised, with very respectful and courteous staff. This company does not outsource installation. Every person you deal with works for Mobility 101.
Joseph, our technician, did a great job repairing our stair lift. He was courteous and showed me what was fixed and how to do a simple tightening when the seat won't stay in the raised position.
With the stair lift, I can age in place. It's also helpful for sending the laundry basket up and downstairs.
The process of ordering was easy and was installed quickly since my husband was coming home from the hospital. Andrew, the representative was amazingly helpful. The installer was most helpful, polite and professional.
Salesman was very helpful, knowledgeable, well-informed and not high pressure. He seemed genuinely concerned about helping us find the right option for our situation. The installers were also knowledgeable, patient in explaining the function of the chair, professional and respectful of our home.
I like absolutely everything about your services and products. Every employee was professional, polite, kind, accommodating, and really cared about giving the customer service. I didn't believe a company like this existed because they were so honest and forthright. They truly were interested in ensuring every aspect of their services -- from the consultant to the scheduler to the installer. I would recommend them 200%! My hat's off to them for really caring about their customers and the service that they provide in critical times.
Very quick turn around time. Great customer service from Christine and Andrew. Services and installation were explained in detail that was understandable and alternatives were given. On Friday after 4:00 I was advised by the rehab center my mom was being released that Monday. I made a frantic call to 101 Mobility on Friday at 4:30 spoke with Christine and had an appointment that Monday with Andrew for the consultation and that Thursday it was installed.
The customer service has been amazing. The representative who came out to inform me about the company and products made me feel comfortable with the purchase I was making.
The technician who installed the product was neat and efficient and was able to fully explain the proper care and usage.
All in all I would very comfortably recommend 101 mobility if you find yourself in need of a stair lift or other mobility product.
The entire process was seamless. Andrew was knowledgeable, prompt and courteous and installation by Justin went without a hitch. We are very pleased with our experience with 101 Mobility and would highly recommend them.
Your representative was very knowledgeable about the stair lift and was able to answer all our questions. He was very friendly and polite. We are very happy with the stair lift. Glad we decided to buy from you guys.
The service was very professional and convenient, installation went very smooth and the team was very friendly and patient to answer all the question we had on the product after installation. The produce itself is working properly and as advertised.
No overselling, simple and straight-forward advise and recommendations. The sales and service teams were pleasant and very easy to work with. I appreciate the assistance and accommodations that were provided.
I greatly appreciated your direct responses, clarity, and accessibility.
The technician who came to my home was extremely professional and
did difficult work with such a positive attitude. I would recommend your
products and services with no reservations whatsoever.
My first encounter with your company was the website, and it was very informative.
My second encounter was with Andrew Weiss, and he was able to answer all of my questions in a non-sales-y way and he was delightful! When he visited with my parents and me at their home, he was cordial, patient and very informative.
The installation was completed by Tyler, another competent and respectful young man. He completed the work and then taught my parents their orientation lesson with kindness and patience.
My whole experience and that of my 86 and 87 year old parents was beyond my expectations! Thank you.
The stair lift does the job. From the first contact, the company representative, he arrived on time, carefully explain every detail regarding the stair lift, from manufacturing to intallation as well as pricing methods.
After agreeing to purchasing, it was installed on the date selected, and it's use was clearly demonstrated.
Since then it has made my wife's life a lot easier going up and down the stairs, it also gave me peace of mind, for her safety.
Professional work attitudes, friendly demeanor, considered the job unfinished until the clean up was done (the crew even used a vacuum cleaner on the outdoor deck, stairs and sidewalk...the wind would have cleared the drill dust soon but they vacuumed the area.
During the manufacture of the unit I was kept abreast of what was happening. Txt or emails to Vince were answered quickly...usually within a 2 hour time period or sooner.
The product is well built and looks like it will last for years. The problems I had at the beginning were solved to my satisfaction (1-Charger that was not designed for out side placement [waterproof box installed], 2-Chair continued to beep randomly [Cured with new charger])
Very pleased with chair's operation...it is definitely faster on the stairs than I am!
Salesman was quick to respond to my request. He was very knowledgeable and personable. Installation was quickly scheduled and performed professionally and expeditiously. Install technicians were also polite and personable and easy to deal with.
The unit runs smoothly and performs as advertised. The folding rail is easy to use and permits access to the front closet right at the bottom of the stairs.
After the one-week anniversary, we are pleased.
Your service was outstanding, Andrew made the process painless, and went out of his way to make sure I could see all of the products we talked about. The solutions were made to the home, not to pushing a product.
All personnel from the owner to contract installers personable and professional. Installation was done to my satisfaction. Response to service requests were timely. Bottom line, I am very glad I chose Mobility101.
Your staff has been a pleasure to work with, very supportive and caring. The chair has been wonderful and hasee allowed us to remain in our two story home. My husband uses it all the time. It keeps him safe.
I misread my account statement. I was upset, but got an immediate call and explanation. The equipment works great and both the man who came to explain my options and the man who installed the equipment were very professional and helpful.
All of your technicians are professional and are well-trained. Kurt was here when the parts for my chair came in. He seemed very slow and methodical at first, but I knew he was doing a good job. Frankly, things did not seem to work out; new parts were in, but the chair wasn't right. It took a bit, but with new batteries, everything fell in line. He had other appointments that day, but he stayed at my place until my chair was operational. That is so important to a disabled person. It's a bit scary when my chair left doesn't work. I cannot navigate the stairs. 101 Mobility has always come when I needed them, and known what to do. The technicians are courteous and understanding. I highly recommend their services.
Great service. Rented a single unit for 7 months and when we moved, we needed 2 short units. [FIRST NAME REMOVED] was able to allow some credits to be applied against a purchase. Orlando was prompt and courteous.
I purchased a refurbished model for $1799, agent came to home measure steps, was very honest did not try to sell me new stairlift, in fact he told that refurbished models will serve for a long time, they came following week install it in about 2 hours and brief me on operation, I highly recommend this company.
Personalized service for customer's needs/concerns. Smart-looking chair/rail that I was afraid would appear obtusive and deflect from the foyer's look and decor. Instead, you see a very well-designed chair and rail that does NOT retract from the look I want for my home, but instead, compliments our needs to climb steps with ease.
Your design engineers and your installers were gentlemen, serious about each step of installation and answered any concerns I may have had.
Truthfully, I did NOT want a chair life, but my husband required one, and I am so very pleased we chose 101 Mobility; we interviewed two other companies and made the best choice possible with 101. The dual curving design in two areas was pure genius and the chair rides those rails quietly and smoothly.
As you can tell, we are very happy customers.
Thank you for making access to our second floor so easy.
Gratefully, The Hewson-Hoenes family
Very customer service oriented company. All personnel that I worked with to meet our ramp needs were very knowledgeable and responsive. Install went as planned and they worked to meet my date requirement. Having a rental option available was the exactly what we wanted as we do not expect our health condition to be long-term. They were able to give me an idea of cost with my first call and their estimate was within $200 of the final price. A great customer experience from a company that practices "old time" customer service from yesteryear. Try them you will not be disappointed!
I was most impressed by the courteous language and tome of the personnel with whom I
spoke and also the very friendly way the technician handled hjimslelf . he was friendly but not
pushy or overly aggressive. Professional is the best way tp describe him.
Service was great!! You worked me in very last minute and were able to get our van back up and running within a few hours. It was very important to us, since our van is my special need son’s primary source of transportation.
Everyone is extremely helpful and understanding of the immediate needs I had. they were available to answer as many questions as I had and offered several options making it affordable within my budget.
The product is very sturdy. The service men who came to install the chair lift had great knowledge of the product and were quite efficient. When I had a problem with the product, the repair men know how to fix the problem.
The service I received as I was looking for the best ramp tor my wife's electric scooter was great. We considered the various options and, ultimately, settled on one that works fine in our household.
The only thing that might have been more helpful would have been to have me draw a diagram of the dimensions and location at which I wanted to use the ramp and then, based on that diagram, I could have been guided more quickly and thoroughly through the various options that would have accommodated our needs. In the end, the right choice became apparent and works well.
I would certainly recommend Mobility to my friends.
[FIRST NAME REMOVED] W
Very kind and responsive customer service as well as attention to detail and follow up communication. Quality products and installation. Willing to work with and meet requirements of state agencies and landlord specifications.This company was amazing to deal with! Would highly recommend!
From the beginning Dave was pleasant knowledgable and informative, Joe was great with the install And Mike and Joe solved all of the logistical issues. The office staff was quick to handle and relay whatever was needed. All around, I could not have asked for anything more. Thanks again.. P. Morrow / Leisure Craft Deevelopers
Service providers are very friendly and willing to adjust to customer requests.
Punctuality was questionable a few times; i.e., didn't show up when they said they would be here. Contract was signed in March but not finished until July. However this may be typical for this type of installation. I have no comparison. In any event it didn't cause us any stress- we were in no hurry.
The serviceman who recently repaired our lift was outstanding. He was personable, competent and very instructive on steps we could take to better maintain the equipment. It's rare on a service call to say that you actually enjoyed have the repair man in your home
THE TECHNICIAN WAS PROMPT AND FAST. HE EXPLAINED EVERYTHING . MY HUSBAND THINKS IT'S THE GREATEST. HE IS SORRY HE DID NOT GET THE STAIR LIFT MONTHS AGO. ALSO I HAVE USED IT TO GET HEAVY THINGS UP THE STAIRS THAT I WOULD STRUGGLE TO GET UP BEFORE. THANKS, [NAME REMOVED]